Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for here, reach out to us at support@everestranchstore.com.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Standard shipping typically takes 5–8 business days after processing. Expedited options may be available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on U.S. orders over $30. Check the banner at the top of our site for current promotions.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Allow up to 24 hours for tracking to update after you receive the email.

Can I change or cancel my order?

We process orders quickly, so changes may not always be possible. Please contact us at support@everestranchstore.com as soon as possible and we'll do our best to help.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. Please visit our Return & Exchange Policy page for full details on eligibility, timeframes, and how to start a return.

How do I start a return or exchange?

Email us at support@everestranchstore.com with your order number and reason for return. Our team will guide you through the process.

Products & Sizing

How do I find the right size?

Most of our product pages include sizing information from the brand. When in doubt, we recommend sizing up or reaching out to us — we're happy to help you find the perfect fit.

Are your products authentic western brands?

Absolutely. We carry genuine products from trusted western brands including Lane Boots, Scully Leather, Hilason, Baha Ranch Western Wear, Haute Southern Hyde, and many more.

Do you carry horse tack and equestrian gear?

Yes! We carry a full selection of premium horse tack including saddles, bridles, breastcollars, reins, bits, saddle pads, halters, and spurs. Shop our Horse Tack collection.

Account & Payment

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more. All transactions are secured with SSL encryption.

Is my payment information secure?

Yes. Everest Ranch uses Shopify's industry-leading secure checkout. We never store your full payment details.

Still Have Questions?

We're always happy to help. Reach out to our team at support@everestranchstore.com and we'll get back to you within 1–2 business days.